Refund policy
You have a legal right to change your mind
Your legal right to change your mind. For most of our products bought online you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know. To let us know you want to change your mind, refer to the returns section in your account on somnise.co.uk or complete a copy of our cancellation form and post it to us.
You have to return the product at your own cost. You have to return your product to us within the period of 14 days of your telling us you have changed your mind. Returns are at your own cost.
You can send the product back to us using an established delivery service or via Royal Mail. Where appropriate, if you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns you can contact us at: returns@somnise.co.uk
We only refund standard delivery costs. For example, we don’t refund any extra you have paid for express delivery or delivery at a particular time.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be deemed acceptable by us, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new” or the product-branded packaging and/or any accompanying documentation is damaged. In some cases, because of the way you have treated the product, no refund may be due. You can contact us at returns@somnise.co.uk and we can advise you on whether we’re likely to reduce your refund.
When and how we refund you. If you tell us you’ve changed your mind about a product that hasn’t been dispatched, we refund you as soon as possible and in any case within 14 days of you telling us. If you’re sending your product back to us, we will refund you within 14 days of receiving it. We refund you by the method you used for payment. We don’t charge a fee for the refund.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact us at support@somnise.co.uk. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information you can visit your local Trading Standards office and/or the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
- Up to 30 days: if your goods are faulty, then you can get a refund.
- Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
- Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
All other statutory rights apply, and are not affected by any of these terms.